Privacy Policy

1. Introduction

PivotAI ("PivotAI", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our AI-powered business intelligence services, or interact with us.

This policy complies with the Australian Privacy Act 1988 (Privacy Act), the Australian Privacy Principles (APPs), the European Union's General Data Protection Regulation (GDPR), and other applicable privacy laws.

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, company name, job title
• Account Information: Username, password, profile information, preferences
• Business Information: Company details, industry, business size, use case requirements
• Communication Records: Messages, support tickets, feedback, survey responses
• Payment Information: Billing address, payment methods (processed securely through third-party providers)

2.2 Automatically Collected Information

When you use our services, we automatically collect certain information:

• Usage Data: Pages visited, features used, time spent, click patterns, user interactions
• Technical Data: IP address, browser type, device information, operating system, screen resolution
• Performance Data: Load times, error logs, system performance metrics
• Location Data: General geographic location based on IP address (not precise location)
• Cookies and Tracking: Session cookies, preference cookies, analytics cookies (see Cookie Policy)

3. How We Use Your Information

We use your personal information for the following purposes, based on legitimate business interests, contractual necessity, or your consent:

3.1 Service Delivery

• Provide and maintain our AI-powered business intelligence services
• Process your data through our machine learning algorithms and AI models
• Generate personalized insights, predictions, and recommendations
• Facilitate integrations with your existing business tools and platforms
• Provide customer support and technical assistance

4. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (Right to be Forgotten)
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to processing based on legitimate interests

To exercise your privacy rights, contact us at privacy@pivotai.com.au or use our Data Request Form.

5. Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Role-based access, multi-factor authentication, regular access reviews
• Infrastructure Security: SOC 2 certified cloud providers, regular security audits
• Employee Training: Regular privacy and security training for all staff

6. Contact Us

If you have any questions about this Privacy Policy, please contact us: